Supporting a New CEO of a Mature E-Commerce Business

Situation

We were brought by the new CEO of a mature, global e-commerce and entertainment business to help support the development of his leadership team. The team was a mix of veterans and new members. The team was struggling to come together as a cohesive team. The CEO was about to launch an ambitious plan to reposition the business strategically and transform the company’s ways of working together. He needed to ensure that the team would come together quickly so that it could focus on an ambitious 12-month plan to reignite growth and stay ahead of an increasingly competitive marketplace.

Challenge

We began by administering an individual 360 assessment of the CEO as well as our proprietary team coherence survey so that he could get an accurate sense of his individual development opportunities as well as the key areas of focus for the team. Our findings revealed a team that had been conditioned to wait for direction and one that was reluctant to take initiative and control over their destiny. The members of the team were also quite siloed. This presented problems for the new strategy and culture, as it was imperative that the team and organization move to a much more cross-functional way of working together.

Resolution

Following our assessment, we began coaching the CEO in one on one individual sessions to address the areas of opportunity for his leadership. Each quarter, we facilitated the team in a 2-day offsite during which we focused on increasing team cohesiveness and effectiveness, and helped facilitate the team in crafting a new purpose-driven strategy and culture. The work resulted in a repositioning of the business, a major global acquisition, and a financial turnaround of the business – the first year over year growth in over three years.

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