What does it take to get a plane off the ground on time?

Process efficiency and role clarity help, but creating a fundamental process improvement plan requires that all parties have a deep appreciation for one another’s challenges and constraints. It further requires that everyone work to solve the same problem – not simply optimize for their part of the equation.

Situation

With over 30 jumbo airliners and a powerful consumer brand, our client expected to double their size in five years. The core challenge: balancing an entrepreneurial, informal culture with pressing demands for operational excellence, sophistication and efficiency.

Challenge

The executive team approached Trium for help with improving On-Time Departure Performance (OTP); theirs was among the worst at their main hub. Knowing that neither rigid recommendations nor a canned change methodology would fly with this client’s culture, Trium designed an interactive process, casting a cross-functional leadership team with the job of driving change.

Resolution

Trium collaborated with the “change agent” team through a process of analysis, diagnosis, recommendation and implementation - elevating leadership mindsets, skills, tools and approaches along the way in order to create the foundation for an organization-wide transformation. Trium led a parallel breakthrough process in which roles were clarified, mindsets redirected and behaviors calibrated to support the change agent agenda.

During the first month of full implementation, OTP was the best it had been in years. Over a one-year period, OTP climbed by 30% to 40% and it continues to improve. Real cultural transformation took hold across the organization as it entered its third era. Teams and individuals assumed greater accountability, made decisions faster and streamlined operational execution. For their part, executives learned that change takes time and that long-term commitment is essential.

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We are proud to have served some of the world's most successful and innovative organizations which span from scrappy start-ups to fortune 50 companies, across a wide range of industries.

Activision
axa
cisco
Dropbox
ebay
flextronics
gap
kaiser
nokia
sap
Sony
stub hub
symantec
virgin atlantic
zen desk
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